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Communication In the Workplace Statistics By Digital Tools, Cost Of Miscommunication, Software and Facts

Saisuman RevankarBy Saisuman RevankarDecember 11, 2024Updated:February 11, 2025No Comments14 Mins Read
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Communication In the Workplace Statistics

Introduction

Contents

  • Introduction
  • Editor’s Choice
  • Method Of Workplace Communication
  • General Communication In The Workplace Statistics
  • Digital Communication Tools Statistics
  • Use of Emojis, GIF’s And Memes In Workplace Communication
  • Cost Of Miscommunication In The Workplace
  • Employee Workplace Communication Opinions Statistics
  • Workplace Communication Software Statistics
  • Communication Platforms At Work Statistics
  • Workplace Communication That Causes Stress
  • Remote Work And Communication
  • Conclusion

Communication In the Workplace Statistics: Good communication at work is key to any company’s success. Whether you’re working with teammates, sharing ideas, or talking to clients, it’s important to communicate clearly and efficiently. However, workplace communication can sometimes be tricky. Each conversation needs the right approach to make sure the message is clear, and everyone is on the same page.

A small mistake can confuse and affect the whole conversation. In this blog,” Communication In the Workplace Statistics”, we’ll provide practical tips for improving communication at work. From learning how to listen actively to using digital tools effectively, these tips will help you communicate better with others.

Editor’s Choice

  • Over 50% of top-performing companies invest in new tools to improve communication regularly.
  • Communication In the Workplace Statistics stated that almost 73% of internal professionals said mobile work would be a top priority.
  • 31% of baby boomers, 40% of Gen X, and 49% of millennials support using social tools for collaboration.
  • Effective communication is the top expectation employees have from their employers.
  • Less than half (46%) of workers feel they receive clear and honest communication, but those who do are 12 times more likely to be motivated and engaged.
  • Three out of four employees (75%) say good communication is an important leadership skill.
  • 93% of business leaders agree that “communication is essential for business success.”
  • Among the 1 in 5 business leaders (22%) who report losing business due to poor communication, most (86%) estimate the value of lost business at $10,000 or more.
  • Over half (51%) of knowledge workers say they feel more stressed due to poor communication.
  • Office workers who work on-site prefer in-person conversations (34%), while remote workers prefer email (25%).
  • More than 90% of employees prefer receiving updates from their company every week, and about 29% prefer communication every day.
  • Over 75% of employees are more likely to watch a video than read a text or email.
  • Communication In the Workplace Statistics stated that almost 61% of knowledge workers like real-time communication, and 55% mostly communicate this way.
  • 78% of workers say communication at their job has increased over the past year, with knowledge workers spending 88% of their workweek communicating.
  • 69% of workers say they would work harder if they received positive feedback.
  • 77% of people using project management tools say internal communication within their company has improved.
  • 53% of people say they have experienced stress, burnout, and fatigue because of communication issues at work.
  • Most business leaders (72%) admit their teams have struggled with communication in the past year.
  • For 37% of those surveyed, the biggest challenge in workplace communication is employee disengagement.

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Method Of Workplace Communication

People understand information in different ways, so communication should be clear, simple, and to the point to ensure everyone gets the message. Visuals like pictures can also make important information easier to understand.

Trust within a company makes communication easier. Building good relationships between coworkers helps create a friendly, stress-free work environment. Messages should be shared without any changes or confusion.

Negative behaviors like bullying, taking credit for others’ work, and not pulling your weight should be avoided to maintain healthy work relationships. These can create bad relationships and hurt the company’s productivity.

Recent studies show that building trust within a company improves communication and promotes teamwork. It’s best to encourage two-way communication, allowing time for discussions, questions, and clarifications.

General Communication In The Workplace Statistics

  • Communication In the Workplace Statistics stated that only 15% of workers worldwide are actively engaged in their jobs.
  • Nearly 74% of employees feel they need to catch up on important company updates and news.
  • Almost 91% of employees believe their managers need more communication skills.
  • Only 13% of employees strongly agree that their leaders are effectively communicating with the organization.
  • Around 69% of managers feel uncomfortable when communicating with employees.
  • 39% of employees think there needs to be more collaboration within their organization.
  • Communication In the Workplace Statistics stated that almost 60% of companies still need a long-term plan for internal communication.
  • 86% of employees say poor communication is a major reason for workplace failure.
  • High-performing companies are twice as likely to keep communications simple and free of jargon.

how-workers-would-choose-to-communicate-about-a-detailed-work-task (Reference: emailtooltester.com)

  • Employees who are better informed perform 77% better than their peers.
  • 85% of employees are more motivated when management provides regular updates on company news.
  • Employees who feel heard are 4.6 times more likely to feel empowered to do their best work.
  • Companies with effective change and communication programs are 3.5 times more likely to outshine their competitors.
  • Communication In the Workplace Statistics stated that almost 96% of employees think showing empathy is key to improving employee retention.
  • Employees who had a bad onboarding experience are twice as likely to look for another job soon.
  • 56% of disengaged employees and 73% of actively disengaged employees are looking for new job opportunities.
  • 47% of people seeking new jobs say company culture is the main reason.
  • 69% of employees are more likely to stay with a company for three years if they had a great onboarding experience.
  • Businesses with strong communication are 50% more likely to have lower employee turnover.
  • 89% of workers at companies with well-being programs are more likely to recommend their workplace.
  • Only 13% of employees use their intranet daily, and 31% say they never use it.

Digital Communication Tools Statistics

  • Communication through digital tools can make people feel more stressed and exhausted, no matter where they work.
  • A survey showed that 60% of participants felt burned out due to digital communication. Interestingly, 70% of remote workers felt this way. In comparison, only 56% of hybrid workers and 49% of on-site workers reported feeling burned out.
  • Poor communication is to blame for 44% of workplace delays, according to leaders.
  • Employees who are aligned with their company’s goals are over 3.5 times more productive.

time-spent-using-digital-communication-tools-per-week (Reference: enterpriseappstoday.com)

  • Weak communication is a major barrier to team success for 59% of employees.
  • Bad communication by everyone in a company can cost $52,000.
  • Only 11% of people in the survey said poor communication didn’t impact them. For most, it caused problems with productivity (49%), job satisfaction (around 50%), and stress (42%).
  • Over 40% of workers said poor communication hurt their trust in their leaders and teams. Remote workers were most affected: 54% said it damaged their trust in leaders, and 52% felt it lowered their trust in their team.

the-most-used-digital-communication-tools (Reference: techreport.com)

  • While still impacted, on-site workers experienced less damage to trust: 43% said it hurt trust in leadership, and 38% said it harmed trust in their team.
  • Nearly 29% of survey participants believe bad communication is the main reason why projects fail.
  • Communication In the Workplace Statistics stated that almost 74% of employees feel they need more updates about what’s happening in the company.
  • Companies lose a huge $62.4 million every year because of communication problems.
  • When employees are fully engaged, productivity can rise by 20-25%.

Use of Emojis, GIF’s And Memes In Workplace Communication

  • Communication in the Workplace Statistics stated that almost 80% of employees often use GIFs, emojis, and memes when they communicate with colleagues during work hours.
  • Gen Z is the group most likely to use these, with 92.7% saying they use them at work, followed by Generation X at 81.5%.
  • Women also use them more than men, with 85.4% of women using them compared to 76.1% of men.

workers-who-use-emojis-gifs-and-memes-in-work-communications-by-generation (Reference: emailtooltester.com)

  • Other studies found that 75% of people don’t think using emojis like “LOL” is not professional.
  • Whereas, 28% of employees believe that emojis or abbreviations might need to be understood at work.

Cost Of Miscommunication In The Workplace

  • Companies lose an average of $62.4 million each year due to poor communication between employees.
  • Small companies with 100 employees lose about $420,000 every year because of miscommunication.
  • Miscommunication costs $5,200 per employee each year on average.
  • Business leaders believe their organizations waste 7.4 hours of productive time every week because of poor communication.
  • Miscommunication costs a company with 50 employees around $625,300, a company with 500 employees about $6.25 million, and a company with 10,000 employees around $125 million each year.

costs-of-miscommunication (Reference: clariontech.com)

  • On average, poor communication costs $12,506 per employee every year in lost time.
  • The total cost of miscommunication for the US economy, in terms of wasted labor hours, is $1.2 trillion every year.
  • In 2022, 43% of business leaders said productivity dropped because of poor communication, which is 15% higher than the year before.
  • 42% of leaders said miscommunication affects deadlines, and 38% said it leads to higher costs.
  • Communication In the Workplace Statistics stated that almost 69% of employees say they feel stressed because of bad communication at work.
  • 19% of business leaders lost clients due to poor communication.

the-cost-of-poor-communication (Reference: clariontech.com)

  • 68% of leaders who lost clients said it cost them over $10K per deal, and 13% said it cost them more than $50K.
  • One in five employers said their company’s reputation has suffered because of poor communication.
  • 22% of workers have thought about quitting their jobs because of miscommunication.

Employee Workplace Communication Opinions Statistics

  • 97% of employees believe communication affects how well they do their tasks every day.
  • Think about how different it feels when you get clear instructions for a task instead of figuring it out on your own. Most people prefer having clear directions.
  • 57% of employees say their bosses need to give them clear instructions.
  • Communication In the Workplace Statistics stated that almost 70% of managers don’t feel comfortable communicating with their juniors, which leads to unwanted silences and confusing meetings at work.

employee-opinions-on-collaboration-by-job-level (Reference: zippia.com)

  • Nearly 75% of employees feel like they need to include something, which shows a big communication problem. This might be why fewer people show up to announcements like pizza parties.
  • At least 20% of employees use their company’s internal network every day.
  • On top of that, 77% of workers use social media at work, which likely distracts them.
  • Communication In the Workplace Statistics stated that almost 26% of employees say feedback from their managers helps them perform better.
  • While feedback may not always be enough, it’s still a valuable tool for managers. When given properly, it helps employees know how to improve.

Workplace Communication Software Statistics

  • Workplace communication software reduces meeting time by 47.8%.
  • It cuts down the time spent searching for information by 30%.
  • Communication software can boost employee engagement by as much as 20%.
  • Companies using internal communication tools see a 36% increase in employee happiness.
  • Communication In the Workplace Statistics stated that almost 62% of employees say communication software helps them feel more connected to their team.
  • Communication tools can improve employee engagement by up to 51%.
  • On average, companies save $3,500 per employee each year by using communication tools.

remote-work-communicate-employees-pov (Reference: jobera.com)

  • Workplace communication software can increase productivity by 20-25%.
  • 58% of companies use video calls for remote communication.
  • Almost 67% of employees prefer to get feedback immediately through communication software.
  • Communication In the Workplace Statistics stated that almost 78% of HR professionals say internal communication tools are key for employee engagement.
  • 73% of internal communication experts use workplace software to keep remote workers engaged.
  • Communication software can reduce the number of emails by 30%.
  • Around 84% of employees believe workplace communication tools make the onboarding process easier.
  • Communication software can improve overall company performance by 14%.
  • 39% of HR professionals believe poor communication tools hinder teamwork.
  • Companies with highly engaged employees see 22% more productivity.
  • Organizations using collaborative tools improve efficiency by 5.2%.

what-software-tools-do-you-currently-use-for-work (Reference: flock.com)

  • Using workplace communication software can cut email traffic by up to 45%.
  • Communication software saves employees an average of 3.5 hours per week by eliminating unnecessary tasks.
  • Teams using communication tools finish projects 25% faster.
  • 73% of remote employees feel more involved in team projects with communication software.
  • The global market for online collaboration tools is expected to grow to $59.86 billion by 2027.
  • Companies using communication software experience a 30% drop in conflicts among team members.

Communication Platforms At Work Statistics

  • Some people find it easier to talk face-to-face, while others are better at writing. Some people even feel uncomfortable using the phone!
  • With so many different ways to communicate at work, we wanted to find out which ones are the most popular in the UK in 2023.
  • In March 2023, we surveyed 2,011 people in the UK aged 16 and older and asked them:
  • We excluded 21.63% of people who said they don’t work and 9.50% who said they work alone and don’t have colleagues or managers.
  • Here’s what we learned about the most commonly used communication platforms from the remaining people.

most-used-methods-of-communication-in-the-workplace (Reference: acuitytraining.co)

Platform % of people that use this in their workplace

Fax

4.77%
GChat

5.05%

Slack

5.99%
Project management software

7.15%

Handwritten letters or memos

7.80%
Comments and notes on documents

8.74%

Video calls

25.34%
Face-to-face conversations

38.27%

Telephone calls

40.58%
Text Message

43.10%

WhatsApp

44.91%
Email

55.45%

  • Email will be the most popular way for people in the UK to communicate at work in 2023.
  • However, when we look at the data by age group, we see some differences.
Age Group The most commonly used channel for workplace communication

55+

Email
45 to 54

Email

35 to 44

Email
25 to 34

WhatsApp

16 to 24

Text message

  • Email is the most widely used communication method for workers aged 35 and older.
  • However, younger workers in the UK tend to prefer shorter, more direct messages.
  • Among those aged 16 to 24, text messaging is the most popular method (41.67%).
  • For those aged 24 to 34, WhatsApp is the most common platform (49.67%).

Workplace Communication That Causes Stress

  • Waiting for an email response was the biggest cause of communication stress at work, with 40.3% of people saying it stressed them out.
  • Next, 33.6% of people said waiting for responses to direct messages caused stress.
  • Finally, 31.3% of people felt stressed when they received an email marked as urgent.

communications-that-cause-the-most-stress-at-work (Reference: emailtooltester.com)

  • Also, 74.3% of people feel pressured to answer work emails as quickly as they can, and 85.1% expect their coworkers to reply to emails immediately.

You May Also Like To Read

  • Performance Management Statistics
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Remote Work And Communication

  • Most business leaders (82%) and over half of knowledge workers (59%) are worried about how well people will communicate in remote or hybrid work setups in the future.
  • With 58% of the workforce working from home, or about 92 million workers, digital communication has become key to staying productive and connected at work.
  • A recent survey showed that two-thirds of office workers (67%) work from home, either full-time (41%) or part-time (26%).
  • Remote work is less common in jobs that require in-person interaction. For example, 48% of people in education and 35% in healthcare work remotely.

remote-work-communicate-employees-pov (Reference: jobera.com)

  • In total, 54% of part-time remote workers prefer a hybrid work style, splitting their time between home and the office.
  • Just over a third (37%) want to work from home full-time, while 9% want to return to the office every day.
  • However, 25% of workers felt less connected, with remote workers (34%) feeling the most disconnected. On-site workers were the most likely to say they felt no change (28%).
  • Most business leaders (82%) and knowledge workers (59%) are concerned about how communication will work in remote or hybrid models in the future.

Conclusion

In conclusion, after reviewing the article on Communication in the Workplace Statistics, it’s clear that communication is key to creating a successful work environment. Effective communication helps teams make better decisions, reduces stress and conflicts among employees, and increases productivity.

This article shares many statistics that show how important communication is in today’s workplace.

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Saisuman Revankar
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Saisuman is a talented content writer with a keen interest in mobile tech, new gadgets, law, and science. She writes articles for websites and newsletters, conducting thorough research for medical professionals. Fluent in five languages, her love for reading and languages led her to a writing career. With a Master’s in Business Administration focusing on Human Resources, Saisuman has worked in HR and with a French international company. In her free time, she enjoys traveling and singing classical songs. At Coolest Gadgets, Saisuman reviews gadgets and analyzes their statistics, making complex information easy for readers to understand.

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